Privacy & Cookie Policy

Contact details:

Kerry Shoesmith

07817660521

The type of personal information ‘Cherry Lane Therapeutic Services’ collects:

Any information that you enter on www.cherrylanetherapeuticservices.co.uk website or send via email to cherrylanetherapeuticservices@gmail.com will be collected and stored, this information includes but is not limited to; names, email, communications, reviews, numbers, payment methods and any other details which you may provide.

I currently collect and process the following information:

Identity data: First name, last name, name of your company (if applicable) and address.
Contact data: Telephone number, email address, postal address.
Financial data: Bank account and payment details (if applicable).
Transaction data: Any payments that have been made by you to ‘Cherry Lane Therapeutic Services’.
Technical data: Internet protocol (IP) address used to connect your computer to the Internet, website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Marketing and Communication data: Your preferences on receiving marketing communications from ‘Cherry Lane Therapeutic Services’.

How your information is collected and why I have it:

Most of the personal information that is processed, is provided to ‘Cherry Lane Therapeutic Services’ directly by you for one of the following reasons:

You may be enquiring about the services that are offered
If you have requested to be provided with a quote for such services
Any other reason that may be applicable in the capacity of enabling ‘Cherry Lane Therapeutic Services’ to efficiently communicate with you and carry out agreed services for you
If you have requested to receive marketing emails and/or newsletters
If you have provided feedback
If you have entered your details on a contact form on the website (www. cherrylanetherapeuticservices.co.uk)
Where I need to comply with a legal or regulatory obligation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information is:

Your consent.

You are able to remove your consent at any time.

You can do this by contacting cherrylanetherapeuticservices@gmail.com

How I store your personal information:

I obtain details that you provide me with, at the time of you contacting Cherry Lane Therapeutic Services whether that is by email, telephone, website contact form or any other way that you contact me.

If you are an existing client, your details will be kept for as long you are requiring such services and for as long as there is a need for us to communicate about such services. When and if our contractual agreement comes to an end, your details and any data associated with any services that have been provided, will be securely deleted.

Prior to deletion and if appropriate, any useful information relating to the services that I may have provided you with, will be shared with you.

If you have opted in for any marketing communications, your details will be kept until you opt out of such communications.

You are able to remove your consent at any time.

You can do this by contacting cherrylanetherapeuticservices@gmail.com

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. However, I may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. I also reserve the right to refuse to comply with your request in these circumstances.

If you make a request, I have one month to respond to you. In cases where a request is complex or there are several requests, I may take longer than one month however I will contact you to notify you and to keep you updated.

If you wish to make a request, please contact me via cherrylanetherapeuticservices@gmail.com

Other important information

Cherry Lane Therapeutic Services is hosted on the Wix.com platform. Wix.com provides an online platform that allows me to showcase the services I provide. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications.

Wix.com store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and which may be used by Cherry Lane Therapeutic Services to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How Do I Communicate With You?

I may contact you to notify you regarding the services you are receiving, resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our ‘Cherry Lane Therapeutic Services’, or as otherwise necessary to contact you to enforce our Service Agreement, applicable national laws, and any agreement I may have with you.

For these purposes, I may contact you via email, telephone, text messages, and postal mail.

I reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

Cookie Information:

www.cherrylanetherapeuticservices.co.uk is hosted on Wix.com platform.

Wix use cookies for reasons such as:

To provide a great experience for website visitors and customers.
To identify any registered members.
To monitor and analyse the performance, operation, and effectiveness of Wix's platform.
To ensure the platform is secure and safe to use.

When you visit our website, you will be informed about the cookies that are used via a banner. This will also allow you to set the cookies to your preference. You have the option to ‘reject all cookies’ or adjust your settings based on your preference.

Please be aware that you may not be able to access all parts of the website if you choose to reject all cookies.

The types of Cookies that are used:

You can visit https://allaboutcookies.org/ to read more information all about security and cookies.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

For further information on the types of Cookies that Wix use, visit this link: https://support.wix.com/en/article/cookies-and-your-wix-site#types-of-cookies

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at cherrylanetherapeuticservices@gmail.com

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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